Frequently Asked Questions

PLACING AN ORDER

What payment methods do you accept?

On nomestore, you can checkout using all types of credit and debit cards or the PayPal Express checkout option. We do not accept direct bank transfers or cash on delivery.

How secure is my online order?

When you purchase online with your credit card, all your information is entered on a secure SSL web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are pre-authorized and approved. Your credit card data is not stored on our servers.

ORDER DELIVERY

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time for order processing during holidays and sale seasons.

We process orders Monday through Friday. Orders will be processed within 1-2 business days from the order date and shipped the day after processing. Please note that we do not ship on weekends.

Please contact us if you do not receive your tracking confirmation after 5 business days from the day you completed payment.

How can I track my order?

We will email you tracking information as soon as your order has been shipped. You usually receive the tracking number the day after the order has been shipped.

Feel free to track your order on our dedicated tracking page.

RETURNS AND EXCHANGES

How can I return my order?

If you are not satisfied with your purchase and wish to return an item, please contact us within 14 days of receiving the order. Provide your order number and the reason for the return. Our customer service team will review the return request and send further instructions if the return is approved.

For a list of final sale items, please refer to our return policy. All returns must be in their original condition with intact packaging.

What if the items I received are defective, incorrect, or damaged?

Please contact us within 7 days of receiving your order if you have received incorrect, missing, and/or defective merchandise. Include your order number, photos of the item(s), and all related references regarding the receipt of the package. We will do our best to resolve your case as soon as possible.

How long does the return process take?

Return processing can take up to 7 business days from the day we receive your return. We will send you an email to confirm that your return has been processed.